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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
412 ratings and 203 comments received in the last 90 days.
02 November 2024
Everything happened efficiently and to plan
30 October 2024
Everyone at BMW Worthing was super helpful and efficient, particularly Mr James Gillham, making selecting and acquiring my new BMW a swift and pain free experience
28 October 2024
Again always felt well Looked after
22 October 2024
Sean Mumford is a great sales person.
20 October 2024
Delivery delayed due to BMW head office putting delivery stop on vehicle. this was disappointing but compensation offered for the inconvenience.
18 October 2024
James and the staff at group1 are very friendly and knowledgeable. I am always treated nicely and the facilities are excellent, from the service department to sales. BMW have kept some old school values when selling cars to their credit.
13 October 2024
Sales executive Callum Capper was fantastic very helpful and professional
11 October 2024
The sales rep who sold me the car was not great. Didn't make any eye contact with me, just spoke to my husband. We had made it clear that the car was for me. We almost left. The sales man that took over from him couldn't have been better.So different
10 October 2024
Everything was explained in detail and we were kept very well informed throughout.
06 October 2024
Lots of staff willing to go the extra mile to make your visit comfortable
03 October 2024
Attentive
02 October 2024
An excellent service and as you can see from the cars I have had from bmw I remain a loyal customer
30 September 2024
Great hand over, didn't take long and Sean was flexible to work around my diary.
27 September 2024
Nigel Armitage looked well after me throughout the sales process, friendly approach without being pushy. He really knows everything about the BMW I purchased which convinced me buying the M340i
25 September 2024
Gemma was very helpful in explaining all the buttons and gadgets in a very simplified way, which is what I need. She showed me how I could find out information and said I was welcome to come back and see her if I had any questions.
24 September 2024
My new car was clean and ready for me. Very impressed
24 September 2024
Very satisfied
23 September 2024
Mo Rashid handled the whole process. He is very personable with an efficient and professional approach to sales. He has excellent product knowledge and good communication skills. A credit to the company.
23 September 2024
Excellent service, collecting the car was a great experience!
22 September 2024
The whole process was made easy by the salesman
16 September 2024
For the resons above
06 September 2024
James was always accessible, flexible and knowledgable
13 November 2024
Good service
13 November 2024
Always keep us up to date with information and tried things our way when we asked.
12 November 2024
Never had any issues with either booking or with sny work carried out
12 November 2024
At short notice I had to wait for my car to be serviced. With that information I was slotted in at the front so my car would be dealt with first.
11 November 2024
Staff tried to upsell, this has happened multiple times (tyres and brake pads etc). Unapproachable staff when entering the department. Felt like an inconvenience when I arrived. Was also asked to review 9+10s on this survery which I think is wrong.
11 November 2024
All went to plan
10 November 2024
Visit ran to time
10 November 2024
All options were clearly explained with the servicing and MOT of the car.
10 November 2024
Clean and tidy very efficient all round
09 November 2024
The service was quick, on time and price.
08 November 2024
Usual good reliable service
07 November 2024
Vehicle recall works undertaken in a timely manner, as expected.
06 November 2024
All went smoothly
06 November 2024
They sorted out my issue.
06 November 2024
Service was good and quick turnaround on the issue
04 November 2024
This time I was only on site for a mot and although the car passed the mechanic told me via the inspection that one tyre had been put on the wrong way round. After having all my services done through the garage I think it might just have been nice if
04 November 2024
The member of staff who handled my MOT was friendly and informative. He offered a great service.
04 November 2024
Video gave a thorough explanation of brakes, wheels etc
04 November 2024
Personal contact from service received instant approach by Jamie/ on my1st visit to arrange a date My return visit for the work to be carried out met with Steve received with utmost professionalism Top Man Thankyou
03 November 2024
All went to plan
03 November 2024
Everything went well, communication was 1st class
03 November 2024
Ebony kept in touch with me throughout the service.
03 November 2024
Staff keep you informed at all times.
02 November 2024
MoT carried out as planned.
02 November 2024
Work to rectify problem booked in now and covered by BMW
01 November 2024
Speedy and friendly service
30 October 2024
Everything clearly explained.
30 October 2024
First class , never a problem and if I have had one then they usually resolve it quickly
29 October 2024
Top quality
28 October 2024
Good rental car and nice customer service
28 October 2024
Excellent service - well organised, efficient, clear communications, polite, etc.
26 October 2024
It was disappointing that I was not advised that work was required at the time I paid the account.
26 October 2024
All elements were discussed and delivered in the duration of my visit
26 October 2024
BMW asked to have my car in for up grade to the system, but the connected drive is still not working.
25 October 2024
very easy, would highly recommend to anyone
24 October 2024
Booked vehicle in for MOT and service on a Saturday morning. Chris Allen was extremely professional and helpful throughout - going the extra mile. He dealt with the leasing company to get approval for parts and managed the whole process brilliantly.
23 October 2024
The lady that helped me was friendly and efficient
23 October 2024
Excellent
22 October 2024
Polite staff and took 30 minutes less than quoted
22 October 2024
When I arrived to collect my car a member of staff approached my children and showed them the technicians working in the workshop which was really lovely. The service advisor helping us also gave us 3 free gifts which were very much appreciated
22 October 2024
Jamie was very thorough and professional
22 October 2024
Highly level of professionalism and expertise in their field.
21 October 2024
Once it got going, Simon was on the ball with updating me, and BMW were supportive of the process, even when they had a break in and meant I couldn't pick my car up that day.
21 October 2024
Car clean wasn't great and one issue found on car was the same found on previous inspection that you repaired
21 October 2024
Because it is a BMW Centre we are confident that the service will be carried out to the manufacturers specification.
21 October 2024
Staff were very friendly and accommodating.
20 October 2024
Despite booking online weeks ahead, some parts required for the cars service had not been preordered into stock.
19 October 2024
BMW always make you feel that you are their only customer on the day
19 October 2024
Service advisors were excellent.
19 October 2024
Work completed on time and kept up to date as work progressed
18 October 2024
Friendly staff and done work requested.
17 October 2024
It was all very swift and well organised. My bafflement was Enterprise's involvement as it wasn't explained that they were not just a car hire company. I did not need to hire a car and I did not immediately understand the importance of their role
17 October 2024
Very pleased as the staff listened to me
16 October 2024
See earlier comment - friendly check in. And good explanation of what further work would be needed in the future.
16 October 2024
Booked in and job done
15 October 2024
Did exactly what it said on the tin - Brillo
15 October 2024
But please do not over-egg the phone calls asking me to book the car in
15 October 2024
Fantastic customer service on every level.
15 October 2024
The staff at BMW were extremely professional explaining our car would take 1hour 30 mins and that's exactly how long it took. Also they cleaned the car inside and out x
15 October 2024
They gave me a very detailed report of what had needed done ver professional
14 October 2024
ALL VERY PROFESSIONAL TREATED WELL
14 October 2024
Following the KDS my steering is still slightly off. I have flagged this with the customer service rep that called me after the appointment but haven't heard back yet.
13 October 2024
Always been very helpful and friendly
13 October 2024
They did what they said they would do and there were no surprises.
13 October 2024
kept me informed
13 October 2024
Super friendly service!
12 October 2024
Were very accommodating rearranging our booking and also washing and hoovering car was a nice touch. Thank you
12 October 2024
The service was carried out efficiently and on time.
11 October 2024
Super service, very responsive, handled the manufacturer delivery stop issue with great care, could not have done more.
11 October 2024
Very professional
10 October 2024
Great service
10 October 2024
Both advisors I dealt with were patient, helpful and polite (as always), including being kind to my young son who was present - this sort of detail is much appreciated. Car looked after well too!
09 October 2024
Always receive great service and feel valued.
07 October 2024
Very quick and a nice video sent
07 October 2024
Courteous and professional. They were much more forthcoming with answers to my questions and information prior to my taking my car to them for the work to be done. I feel that BMW Worthing is a more experienced garage than the one in Brighton.
07 October 2024
5 stars would have been given. Everything was top notch apart from the car wash.. this was ok but not 5 star
07 October 2024
Outstanding customer service!
05 October 2024
Good communication throughout, issue was resolved with the car
05 October 2024
Staff were also great
04 October 2024
Cannot fault my experience
03 October 2024
Quality of your service assistant. Kept me updated throughout.
03 October 2024
Efficient and speedy service
03 October 2024
Friendly, clear in the communication and facilities are great!
03 October 2024
Had an issue that was quickly resolved
02 October 2024
Car wash and hoover is a good addition but it was only half done so that is why not 5 star
02 October 2024
A*
02 October 2024
Very helpful staff.
02 October 2024
No waiting, spares already ordered in advance from remote access, good courtesy car.
02 October 2024
Great Service.
01 October 2024
Everything was done in a timely manner
01 October 2024
Excellent dealership
01 October 2024
Good info way drop off called and collected same day
01 October 2024
Great customer service special mention to Simon at Worthing BMW Group 1 based in Rustington.
30 September 2024
See above issue
30 September 2024
All good
30 September 2024
A very efficient experience from booking to handover post service.
29 September 2024
Everything works courteously and professionally
29 September 2024
Helpful staff in service reception
29 September 2024
Couldn't of helped more. Being able to pay over a few months instead of one large bill is great too.
29 September 2024
Quite costly for a basic service loses one star.
28 September 2024
Friendly and great service
28 September 2024
Again. Everyone was friendly efficient and helpful
28 September 2024
Professional and courteous team. Regular updates on my service and an overall outstanding customer service.
25 September 2024
Very quick and efficient, the communication all throughout the service has been excellent and Simon has been brilliant. Only good things to say overall, definitely worth bringing your car over because they are genuine and very efficient in their work
25 September 2024
Having driven BMW vehicles since 1985 this was the best dealership I have dealt with.
25 September 2024
Friendly and efficient
25 September 2024
I feel like a valued customer thanks to the great service received by the Team at Group 1 Worthing
24 September 2024
Quick and very easy to deal with.
24 September 2024
Good service.
23 September 2024
Would have been completely satisfied if the car hire had been good
22 September 2024
The MOT cost and implementation were most competitive , but I thought the brake fluid service was a little on the expensive side.
21 September 2024
as above
21 September 2024
Friendly and efficient. Again.
20 September 2024
Recall was handled well. Lown car very helpful
19 September 2024
Everything fixed, but have only driven the car once since collecting as came on holiday the next day, so will be in a better position to answer this question in the next month after I have ran the car for a few hundred miles
18 September 2024
Excellent service from the person who dealt with my MOT. Took the time to accelerate my appointment as I was waiting even though it wasn't a whilst you wait appointment. Showed me to a desk to work etc. excellent service
18 September 2024
My answer to the first question is all you need to know . Awful service
18 September 2024
Apart from the requested work on my BMW, the workshop also sent me an email recommending replacement of the 4 tyres. I sent a written OK fro this additional work/cost. When I picked up the car, the 4 tyres had not been replaced.
18 September 2024
All staff helpful and engaging
17 September 2024
rag when they said they would, time frame was as stated.Great to see the vehicle health check. Offer on MOT was what persuaded me plus valeting of car.
17 September 2024
Very good service and Comms even though it took time to resolve the issue. Courtesy car was excellent too. Thank you.
17 September 2024
Booking system was good On the day customer service was really efficient
16 September 2024
I had added an air Conditioning check to be completed when I did the automated check in, however this wasn't picked up when I had my car serviced so wasn't done
16 September 2024
There was a problem, they dealt with the problem no fuss and the bonus was a valeted car when I came to pick it up.
15 September 2024
Excellent communication
15 September 2024
Very expensive but work was carried out satisfactorily
15 September 2024
However all service I have been in contact with when I first come in and say hello Do not say hello, just please take a seat Could do better to say hello/good morning Otherwise courteous and prompt
14 September 2024
Overall good experience, though I had to wait a little longer than I was told for the remedial work to pass the MOT
14 September 2024
Approving work after receiving online report doesn't work. Approved some advisory work online. This was not carried out. The work was carried out upon my arrival and mentioned the above mentioned work. This was done expediently then.
14 September 2024
The problem with my vehicle still hasn't been fix, paint work damaged (small) and problems with other work carried out.
14 September 2024
Very satisfying experience
14 September 2024
Well you got the job done and to the timing that you said you would need.
13 September 2024
Very professional service
12 September 2024
Efficient communicative friendly
11 September 2024
EGR replaced, no trouble since it was replaced so very happy driver.
11 September 2024
Had my front brakes replaced with brake fluid change in two hours and car was had a wash and valet . Except job .
10 September 2024
Job done good and always comes back lovely and clean
10 September 2024
As above I trust them and had no bad service.
09 September 2024
Very satisfied
09 September 2024
Very professional
08 September 2024
The experience was painless.
07 September 2024
Efficiently carried out and informed of progress.
07 September 2024
Good with communication and helpful team.
06 September 2024
Fabulous service as always!
06 September 2024
Timely Mot service
04 September 2024
Everyone there is very kind, but my problem remains
04 September 2024
Always efficient and friendly
02 September 2024
great customer service and experience
01 September 2024
Quick pleasant, although not cheap!
30 August 2024
Good all round service
29 August 2024
Friendly staff
29 August 2024
Friendly and very efficient service team every member of staff I have dealt with go over and above.
29 August 2024
Quick
28 August 2024
It was efficient and carried out to a high standard.
28 August 2024
The relatively new and spacious facilities at Group 1 BMW in Worthing make the whole experience so much more pleasant and professional. At many other BMW dealers there is not enough space to even park
28 August 2024
I bought the i3S in April from you and was a little surprised that it already needed a service in August. I see it's an annual service which should have surely been adjusted to April??
28 August 2024
Well supported, excellent follow up, very knowledgeable people in service. Job we done on time to perfection.
26 August 2024
Everything was done on time and to a high standard
26 August 2024
A good clean environment to wait for work to be completed on your car. Staff are always helpful.
26 August 2024
Very helpful staff and catered for my situation to avoid ruining my holiday that was booked, however I had been receiving letters regarding a recall for about 12-18months so not sure why it took so long to resolve and parts not readily available,
25 August 2024
The service is quick and easy, book in on line drive in, phone call pick. Fantastic.
25 August 2024
Did all that was asked
25 August 2024
Quick, professional, and trustworthy
24 August 2024
I have no complaints to register.
22 August 2024
on time and valeted
22 August 2024
Quick and efficient MOT
21 August 2024
The work was carried out quickly and efficiently. Telephone and SMS communication was very good.
21 August 2024
On time, clean and everything good
21 August 2024
Generally very good service but not clear on reporting faults that needed rectifying.
21 August 2024
Nice and quick and didn't cost me as much as I thought it would have
21 August 2024
The Service Advisor (Chris) provided outstanding service and assistance. He kept me informed, reviewed and explained work done and charges. He also went that "extra mile" to help me link my new iPhone to my X3. Real peace of mind!!
20 August 2024
Happy with the work carried plus the car was washed.
20 August 2024
As above
20 August 2024
Good to deal with
20 August 2024
Car booked in and expected. Team kept me informed. Job completed on time.
20 August 2024
Excellent experience
20 August 2024
Staff friendly, sorted out a loan car for me. Thank you Steve Dove.
20 August 2024
Your Service Operative I dealt with was helpful and courteous
20 August 2024
Great start to finish
20 August 2024
Excellent service kept informed , easy check-in, friendly staff
07 November 2024
things got done communication could have been better